How can we help?
Help with the AsapLocal and AsapLocal Business apps and the AsapLocal website. Most answers are below — if yours isn’t, email us and a person will reply.
When you email us, include the address you signed up with and the job or booking affected — it saves a round trip.
Common questions
How do I post a job?
Open the app, tap Post a job, choose the category, then describe what needs doing and add photos, your budget and when you need it. Local pros in that trade and area are notified and get in touch with their quotes. Posting is free.
Why do I need to verify my phone number?
Your job goes to real tradespeople who pay to quote for work, so we verify a phone number before a job goes live to keep requests genuine. You'll be prompted once, in the app.
How do I choose between quotes?
Open each pro's profile to see their ratings and customer reviews, examples of past work, accreditations, insurance cover and verification status. You can message any of them with questions before you decide.
How do payments work?
Payments for a booking are taken securely in the app by our payment processor, Stripe. AsapLocal never sees or stores your full card details. The work itself is carried out by the independent professional you choose, not by AsapLocal.
I need a refund, or the work wasn't right
Raise it with the professional first through the app's messages, since they carried out the work. If you can't resolve it between you, email support@asaplocal.pro with your account email and the job or booking affected and we'll look into it.
What is AI Buddy?
A free assistant in the customer app. Describe a problem and it tells you whether it's a DIY job or one worth calling a professional in for. It's guidance only — for anything involving gas, electrics, structural work, heights or water mains, use a qualified professional.
What is Redesign Studio?
It turns a photo of your space into design concepts you can attach to a job post, so pros quote on the look you actually want. Concepts are an illustration of what's possible, not a quote or a construction plan. You get a set of free designs each month, which reset on the 1st.
I can't sign in
Use Forgot password on the sign-in screen to reset your password by email. If you originally signed up with Google or Apple, use that same button to sign back in. Still stuck? Email support@asaplocal.pro from the address you signed up with.
How do I delete my account?
In the customer app, go to the Account tab and tap Delete my account. In AsapLocal Business, go to the Account tab and tap Delete my account. This sends a request to our team, who review and action it — we'll confirm by email. You can keep using your account until it's actioned. You can also email support@asaplocal.pro to request deletion.
How do I stop notifications or emails?
Push notifications can be turned off in your device's settings for the app — on iOS under Settings › Notifications, on Android under App info › Notifications. Marketing emails have an unsubscribe link at the bottom of every message.
Where is AsapLocal available?
AsapLocal is available in the United Kingdom.
For tradespeople
Questions about leads, quoting, subscriptions, payouts or verification in AsapLocal Business go to the same address — say that you’re a provider and include your business name.
Making a complaint
If you have a complaint about AsapLocal, a booking, a customer or a professional, email support@asaplocal.pro. Include your account email or reference, the booking or job affected, a description of what happened and any supporting information.
We aim to acknowledge complaints promptly and to investigate and respond within a reasonable timeframe. Complaints about conduct, safety or fraud can also be raised under our Community, Reviews & Safety Policy.
If you remain unhappy after we have responded, and your complaint concerns how we have handled your personal information, you can complain to the UK’s Information Commissioner’s Office (ico.org.uk). Depending on the nature of a dispute between a customer and a professional, independent alternative dispute resolution or consumer advice services may also be available.
Company details
Asap Local Ltd, trading as ASAP Local
Company number: 17360048
Registered office: 30 The Green, Evelyn Grove, Bordon, United Kingdom, GU35 9GZ
Policies
Our Privacy Policy, Terms & Conditions, Professional Terms, Cookie Policy and Accessibility Statement are all on our policies page.